{"id":984,"date":"2023-07-05T12:50:11","date_gmt":"2023-07-05T12:50:11","guid":{"rendered":"https:\/\/btwnummer.com\/?p=984"},"modified":"2023-07-06T02:33:07","modified_gmt":"2023-07-06T02:33:07","slug":"kho-khan-quan-tri-khach-san","status":"publish","type":"post","link":"https:\/\/btwnummer.com\/2023\/07\/05\/kho-khan-quan-tri-khach-san\/","title":{"rendered":"KH\u00d3 KH\u0102N KHI H\u1eccC QU\u1ea2N TR\u1eca KH\u00c1CH S\u1ea0N"},"content":{"rendered":"
Ng\u00e0nh ngh\u1ec1 n\u00e0o c\u0169ng v\u1eady, ngo\u00e0i nh\u1eefng thu\u1eadn l\u1ee3i, h\u00e0o nho\u00e1ng b\u00ean ngo\u00e0i,c\u0169ng s\u1ebd c\u00f3 nh\u1eefng kh\u00f3 kh\u0103n, nh\u1eefng \u201cg\u00f3c khu\u1ea5t\u201d n\u1ebfu kh\u00f4ng l\u00e0m trong ngh\u1ec1 th\u00ec kh\u00f4ng ph\u1ea3i ai c\u0169ng bi\u1ebft \u0111\u01b0\u1ee3c. V\u1eady ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n th\u00ec sao? Ilearning s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u h\u01a1n v\u1ec1 nh\u1eefng kh\u00f3 kh\u0103n c\u1ee7a ng\u01b0\u1eddi l\u00e0m ngh\u1ec1.<\/span><\/p>\n <\/p>\n Kh\u00f3 kh\u0103n khi h\u1ecdc ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/b><\/p>\n <\/p>\n <\/p>\n Ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n m\u1ed9t trong nh\u1eefng ng\u00e0nh d\u1ecbch v\u1ee5 c\u00f3 t\u1ed1c \u0111\u1ed9 ph\u00e1t tri\u1ec3n nhanh v\u00e0 b\u1ec1n v\u1eefng. Nh\u1eefng l\u1ee3i th\u1ebf v\u1ec1 m\u00f4i tr\u01b0\u1eddng, thu nh\u1eadp, c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn, giao l\u01b0u v\u1edbi m\u1ecdi t\u1ea7ng l\u1edbp trong x\u00e3 h\u1ed9i,… c\u0169ng r\u1ea5t h\u1ea5p d\u1eabn, thu h\u00fat ng\u01b0\u1eddi y\u00eau th\u00edch, theo \u0111u\u1ed5i.<\/span><\/p>\n Tuy nhi\u00ean, n\u1ebfu l\u1ef1a ch\u1ecdn ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n, b\u1ea1n c\u1ea7n hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 b\u1ea3n ch\u1ea5t c\u1ee7a ngh\u1ec1, v\u1ec1 nh\u1eefng thu\u1eadn l\u1ee3i v\u00e0 kh\u00f3 kh\u0103n. N\u00f3i \u0111\u00fang h\u01a1n, l\u00e0 b\u1ea1n h\u00e3y chu\u1ea9n b\u1ecb s\u1eb5n s\u00e0ng m\u1ed9t t\u00e2m th\u1ebf v\u00e0 hi\u1ec3u r\u00f5 r\u1eb1ng, \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n,c\u1ea7n ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng kh\u00f3 kh\u0103n, th\u00e1ch th\u1ee9c sau:<\/span><\/p>\n <\/p>\n c\u00f4ng vi\u1ec7c ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n kh\u00f4ng c\u00f3 c\u1ed1 \u0111\u1ecbnh gi\u1edd h\u00e0nh ch\u00ednh t\u1eeb 9h s\u00e1ng – 5h chi\u1ec1u, m\u00e0 l\u00e0 l\u00e0m vi\u1ec7c theo ca: s\u00e1ng,tr\u01b0a,chi\u1ec1u,t\u1ed1i,…\u00a0 B\u1ea1n ph\u1ea3i b\u1ed1 tr\u00ed \u0111\u01b0\u1ee3c th\u1eddi gian l\u00e0m vi\u1ec7c cho ph\u00f9 h\u1ee3p v\u1edbi cu\u1ed9c s\u1ed1ng, s\u1ebd c\u00f3 \u00edt th\u1eddi gian ngh\u1ec9 gi\u1ea3i lao, l\u00e0m ca \u0111\u00eam s\u1ebd \u201ctr\u00e1i gi\u1edd\u201d v\u1edbi c\u01a1 th\u1ec3 m\u00e0 n\u1ebfu l\u00e0 n\u1eef th\u00ec kh\u00f3 c\u00f3 th\u1ec3 th\u00edch nghi \u0111\u01b0\u1ee3c. V\u00e0 \u0111\u00f4i khi \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng, c\u00e1c b\u1ea1n ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n ph\u1ea3i t\u0103ng ca b\u1ea5t c\u1ee9 l\u00fac n\u00e0o.<\/span><\/p>\n \u0110\u1ec3 tr\u1edf th\u00e0nh nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd, gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n, ch\u1eafc h\u1eb3n h\u1ecd c\u0169ng \u0111\u00e3 tr\u1ea3i qua kho\u1ea3ng th\u1eddi gian d\u00e0i h\u1ecdc t\u1eadp v\u00e0 b\u1eaft \u0111\u1ea7u v\u1edbi nh\u1eefng v\u1ecb tr\u00ed th\u1ea5p nh\u1ea5t nh\u01b0: b\u1ed3i b\u00e0n, ph\u1ee5 b\u1ebfp, ti\u1ebfp t\u00e2n, ph\u1ee5 bar, v\u1ec7 sinh bu\u1ed3ng ph\u00f2ng,… Theo \u0111\u00f3, ph\u1ea3i c\u00f3 kinh nghi\u1ec7m d\u00e0y d\u1eb7n, t\u00edch l\u0169y \u0111\u01b0\u1ee3c nh\u1eefng ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n, c\u00f3 th\u00e2m ni\u00ean trong ngh\u1ec1 v\u00e0 n\u0103ng l\u1ef1c qu\u1ea3n l\u00fd th\u00ec m\u1edbi th\u1ec3 ph\u00e1t tri\u1ec3n v\u00e0 th\u00e0nh c\u00f4ng.<\/span><\/p>\n <\/p>\n V\u00ec ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n \u0111\u00f2i h\u1ecfi ph\u1ea3i giao ti\u1ebfp nhi\u1ec1u gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi, n\u00ean vi\u1ec7c \u0111i\u1ec1u khi\u1ec3n c\u1ea3m x\u00fac c\u0169ng l\u00e0 \u0111i\u1ec1u \u0111\u00e1ng n\u00f3i. B\u1ea1n ph\u1ea3i \u0111i\u1ec1u khi\u1ec3n c\u1ea3m x\u00fac ph\u00f9 h\u1ee3p v\u1edbi nh\u00e2n vi\u00ean, v\u1edbi qu\u1ea3n l\u00fd, v\u00e0 \u0111\u1eb7c bi\u1ec7t l\u00e0 v\u1edbi kh\u00e1ch h\u00e0ng. B\u1ea1n ph\u1ea3i l\u00e0m cho kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi c\u00e1ch ph\u1ee5c v\u1ee5 v\u00e0 giao ti\u1ebfp c\u1ee7a m\u00ecnh, v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p v\u00e0 s\u1eb5n s\u00e0ng quay l\u1ea1i kh\u00e1ch s\u1ea1n. \u0110i\u1ec1u n\u00e0y t\u01b0\u01a1ng \u0111\u1ed1i kh\u00f3 v\u1edbi nh\u1eefng b\u1ea1n kh\u00f4ng th\u1ec3 ki\u1ec1m \u0111\u01b0\u1ee3c c\u1ea3m x\u00fac ho\u1eb7c l\u00e0 thi\u1ebfu b\u00ecnh t\u0129nh.\u00a0<\/span><\/p>\n B\u1ea1n s\u1ebd g\u1eb7p tr\u1edf ng\u1ea1i trong c\u00f4ng vi\u1ec7c l\u1eabn \u0111\u01b0\u1eddng th\u0103ng ti\u1ebfn c\u1ee7a m\u00ecnh n\u1ebfu b\u1ea1n kh\u00f4ng c\u00f3 k\u1ef9 n\u0103ng Ti\u1ebfng Anh t\u1ed1t. V\u00ec ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n l\u00e0 m\u00f4i tr\u01b0\u1eddng qu\u1ed1c t\u1ebf n\u00ean vi\u1ec7c g\u1eb7p g\u1ee1 kh\u00e1ch h\u00e0ng ngo\u1ea1i qu\u1ed1c l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. Do \u0111\u00f3 c\u00e1c nh\u00e0 nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n lu\u00f4n mu\u1ed1n tuy\u1ec3n d\u1ee5ng \u1ee9ng vi\u00ean c\u00f3 kh\u1ea3 n\u0103ng ngo\u1ea1i ng\u1eef t\u1ed1t, \u0111\u1eb7c bi\u1ec7t l\u00e0 ti\u1ebfng Anh chuy\u00ean v\u1ec1 nh\u00e0 h\u00e0ng,kh\u00e1ch s\u1ea1n \u0111\u1ec3 giao ti\u1ebfp v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/span><\/p>\n <\/p>\n Ng\u00e0nh C\u00f4ng ngh\u1ec7 v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111ang ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng. \u0110\u00e2y l\u00e0 n\u1ed7i lo l\u1edbn nh\u1ea5t \u0111\u1ed1i v\u1edbi c\u00e1c ng\u00e0nh trong \u0111\u00f3 c\u00f3 ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n. V\u00ec h\u1ea7u h\u1ebft c\u00e1c c\u00f4ng vi\u1ec7c v\u00e0 k\u1ef9 n\u0103ng nh\u01b0 bu\u1ed3ng ph\u00f2ng, ghi ch\u00e9p order, check in – check out \u0111\u1ec1u c\u00f3 th\u1ec3 thay th\u1ebf b\u1eb1ng robot. Ch\u00fang c\u00f3 th\u1ec3 l\u00e0m t\u1ed1t h\u01a1n con ng\u01b0\u1eddi v\u00ec ch\u00fang l\u00e0 m\u00e1y m\u00f3c, n\u00ean s\u1ebd kh\u00f4ng c\u00f3 s\u1ef1 nh\u1ea7m l\u1eabn nh\u01b0 con ng\u01b0\u1eddi.<\/span><\/p>\n V\u1eady n\u00ean, \u0111\u1ec3 kh\u00f4ng b\u1ecb \u0111\u00e0o th\u1ea3i, b\u1ea1n c\u1ea7n ph\u1ea3i trau d\u1ed3i tri th\u1ee9c, c\u1eadp nh\u1eadt tri th\u1ee9c m\u1edbi, r\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng ngh\u1ec1 nghi\u1ec7p, c\u1ea7n c\u00f3 th\u00e1i \u0111\u1ed9 c\u1ea7u ti\u1ebfn, ti\u1ebfp thu. Thi\u1ebfu nh\u1eefng \u0111i\u1ec1u ki\u1ec7n tr\u00ean, vi\u1ec7c b\u1ecb \u0111\u00e0o th\u1ea3i kh\u1ecfi ng\u00e0nh ho\u1eb7c t\u1ef1 \u0111\u00e0o th\u1ea3i b\u1ea3n th\u00e2n ra kh\u1ecfi ng\u00e0nh l\u00e0 \u0111i\u1ec1u hi\u1ec3n nhi\u00ean.\u00a0<\/span><\/p>\nTh\u1eddi gian l\u00e0m vi\u1ec7c:\u00a0<\/b><\/h1>\n
L\u1ed9 tr\u00ecnh ngh\u1ec1 nghi\u1ec7p:\u00a0<\/b><\/h2>\n
C\u1ea3m x\u00fac trong c\u00f4ng vi\u1ec7c:<\/b><\/h3>\n
Y\u00eau c\u1ea7u kh\u1eaft khe v\u1ec1 k\u1ef9 n\u0103ng ngo\u1ea1i ng\u1eef:<\/b><\/span><\/h4>\n
Nguy c\u01a1 \u0111\u00e0o th\u1ea3i<\/b><\/span><\/h5>\n